Thank you for using AutoFinance. We strive to provide transparent and fair services to all our users. This Refund Policy outlines the conditions under which refunds may be issued for services and fees incurred on our platform.
1. General Policy Statement
Due to the nature of financial services and the immediate provision of information and processing, most fees and services rendered through autofinance.cc are generally non-refundable once the service has been initiated or completed. However, we understand that exceptional circumstances may arise, and we are committed to reviewing each case on its individual merits.
2. Services and Fees Covered
This policy applies to, but is not limited to, the following potential fees and services offered on AutoFinance
** Application fees for finance pre-qualification or approval
** Fees for premium features or expedited services.
** Consultation fees (if applicable)
** Any other service charge explicitly stated on our website.
3. Non-Refundable Services/Fees
The following services and fees are generally non-refundable:
** Successfully Submitted Applications: Once an application for financing or pre-qualification has been successfully submitted and processed (meaning it has been transmitted to lenders or our internal review process has begun), the associated application fee is non-refundable, regardless of the outcome of the application (e.g., approval, denial, or withdrawal by the user after processing has commenced). This is because our service fee covers the administrative cost and effort involved in processing your request.
** Completed Consultations: If you have engaged in a paid consultation service with an autofinance.cc advisor, and the consultation has been completed, the fee for that consultation is non-refundable.
** Activated Premium Features: If you have paid for a premium feature or subscription on autofinance.cc and the feature has been activated and made available to you, the fee for that period is generally non-refundable.
4. Circumstances Under Which a Refund May Be Considered
While most services are non-refundable, a refund may be considered under the following specific circumstances:
** Technical Errors: If a technical error on the part of autofinance.cc resulted in a duplicate charge, an incorrect charge, or prevented the successful submission of your application/service request after payment was made, and the issue cannot be resolved by us.
** Service Not Rendered: If you were charged for a specific service (e.g., an application submission, a premium feature) and AutoFinance failed to provide that service due to an internal error or system failure.
** Cancellation Before Service Initiation (Limited Scope): In rare cases, if you cancel a service request before any processing or service initiation has taken place and you have been charged, a partial or full refund may be considered. This will be determined on a case-by-case basis and requires immediate notification from the user.
5. How to Request a Refund
To request a refund, you must contact our customer support team within 5 days of the charge in question. Your request must include: Name, Email Address, Account ID, Invoice etc.
** Your full name and contact information.
** The email address and mobile number associated with your AutoFinance account.
** The date and amount of the charge.
** A detailed explanation of why you are requesting a refund, including any relevant transaction IDs or screenshots.
6. Refund Process
Upon receiving your refund request, our team will review it within 15 business days. We may contact you for further information or clarification.
** Refunds will be processed to the original payment method used for the transaction.
** Please allow 15 business days for the refund to appear on your statement, depending on your bank or payment provider.
** A processing fee may be deducted from the refund amount in certain circumstances, which will be communicated to you if applicable.
7. Changes to This Policy
AutoFinance reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund practices.
